Expensive Travel TROUBLESHOOTER: I booked a 7 days at the Senses Riviera Maya by Artisan in Playa del Carmen, Mexico, for spring crack. The pandemic took place, and we had to terminate our vacation. I contacted Expedia and it assisted me get a refund for my flights. But the resort will not difficulty a refund. An Expedia representative explained I should really get a refund for the lodge, way too. But the lodge will not give me my funds back again.
Curiously, my brother had reservations at the very same hotel. The resort refunded him. I tried out to dispute the prices on my credit card, but my bank sided with the resort. Can you enable me get my $844 back again?
— Bernadette Cieslak, Hamilton, Ohio
Answer: If the lodge refunded your brother, it should really also have refunded you. Really, it must have refunded any individual who experienced to cancel mainly because of COVID-19. On the day you ended up meant to fly, the State Section issued a “do not travel” advisory, urging Individuals to remain home. You did the proper factor by canceling.
Most inns supplied a no-queries-questioned refund just after that, but some tried to maintain their customers’ income. At a time like that, you can and really should lean on your travel agent to assistance. But even Expedia was getting some hassle persuading Senses Riviera Maya by Artisan to return your revenue.
Why did the resort refund your brother but not you? The response may lie in its latest refund policy. It provides the capacity to terminate on certain (more pricey) charges but not on all of them. It’s attainable that your brother experienced booked a diverse amount, which the resort considered refundable. I like your notion of a credit score card dispute and am sorry that did not operate. A credit card dispute is commonly the final vacation resort for getting a refund. I’d say you had been there. (By the way, I assume it is time for you to obtain a new credit card. Your lender is undoubtedly not on your side.)
You could have attained out to an government at Expedia. I publish the names, figures and electronic mail addresses of Expedia’s consumer services supervisors on my purchaser advocacy internet site at www.elliott.org/company-contacts. The up coming time you make hotel reservations, I encourage you to spend interest to the cancellation conditions. If you believe you could possibly have to phone off your excursion, contemplate a journey insurance plan that will include your decline.
I contacted Expedia on your behalf. It reached out to the Senses Riviera Maya by Artisan. But the resort still refused to return your revenue. Expedia refunded your $844.